Light In The Box: I ordered an item and it came with the wrong in...

Una recensione del cliente Light In The Box da parte dell'utente GetHuman ~jas da novembre 16º, 2017

Background on ~jas's case

GetHuman: ~jas - can you tell our other Light In The Box customers when your case took place?
~jas: Sure. It was evening, on novembre 6º.
GetHuman: Did you reach out to Light In The Box, and if so, how?
~jas: I used a help page I found on the GetHuman Light In The Box customer service contact info page: Contact Light In The Box Customer Service
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~jas a list of common Light In The Box problems)
~jas: "Change order" was why I was trying to contact.

~jas's review of Light In The Box customer service

GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jas: I ordered an item and it came with the wrong instruction disc. I have asked them to send the correct disc. They sent a link and it wouldn't work, then they e-mailed the manual to me, but can't open it. The number in CA they gave me says it is temporarily not work. They are indeed the worst site I have ever dealt with. What an idiot I am for thinking I could order something from them. They are apparently a group of incompetent crooks.
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~jas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jas: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~jas: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~jas: Prova a gestirli all'inizio della giornata o in seguito. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Light In The Box sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~jas taken from his Light In The Box customer service problem that occurred on novembre 6º, 2017.

Light In The Box

1.34 of 5 stars | 291 reviews

~jas's Light In The Box Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Light In The Box, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Light In The Box in any way.

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