Light In The Box: Absolutely NO contact from them! I placed * or...

Una recensione del cliente Light In The Box da parte dell'utente GetHuman ~not happy!!! da novembre 12º, 2017

Background on ~not happy!!!'s case

GetHuman: ~not happy!!! - can you tell our other Light In The Box customers when your case took place?
~not happy!!!: Yes I can. It was late at night, on novembre 5º.
GetHuman: Did you reach out to Light In The Box, and if so, how?
~not happy!!!: I used a help page I found on the GetHuman Light In The Box customer service contact info page: Contact Light In The Box Customer Service
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy!!! a list of common Light In The Box problems)
~not happy!!!: "Track an Order" was why I was trying to contact.

~not happy!!!'s review of Light In The Box customer service

GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy!!!: Absolutely NO contact from them! I placed * orders and was able to login to track, then the day of shipment (*-*-**), my password did not work and there's no way I can logon now! There's NO phone * - even though they say **-* customer service! And I can't put a ticket in thru them since i can't log on! Their customer service e-mail comes back as an automated reply that they do NOT answer back on! HORRIBLE experience!!! Will be going thru PayPal and get my $$ back since it's within the ** days since I ordered them!
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~not happy!!!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy!!!: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~not happy!!!: For that I would say four out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~not happy!!!: Prova a gestirli all'inizio della giornata o in seguito. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Light In The Box sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy!!! taken from his Light In The Box customer service problem that occurred on novembre 5º, 2017.

Light In The Box

1.34 of 5 stars | 291 reviews

~not happy!!!'s Light In The Box Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Light In The Box, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Light In The Box in any way.

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