Hulu: I had been charged for * year after I cancelled...
A Hulu customer review by GetHuman user ~JCDOR from November 25th, 2017
Background on ~JCDOR's case
GetHuman: ~JCDOR - can you tell our other Hulu customers when your case took place?
~JCDOR: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~JCDOR a list of common Hulu problems)
~JCDOR: "Account Access" was why I was trying to call.
~JCDOR's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JCDOR: I had been charged for * year after I cancelled my account. Turn they had a typo on my account and it showed cancelled but still charging. They gave me a * year refund.NO PROBLEM!!
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~JCDOR: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JCDOR: I'd give them a five out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~JCDOR: For that I would say two out of five.
GetHuman: And finally- any advice for other Hulu customers?
~JCDOR: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JCDOR taken from his Hulu customer service problem that occurred on November 16th, 2017.