Hughesnet: I had Hughes net for * months. I did not reali...
Una recensione del cliente Hughesnet da parte dell'utente GetHuman ~cjmd da novembre 28º, 2017
Background on ~cjmd's case
GetHuman: ~cjmd - can you tell our other Hughesnet customers when your case took place?
~cjmd: Yup. It was morning, on novembre 22º.
GetHuman: Did you reach out to Hughesnet, and if so, how?
GetHuman: And which of these common Hughesnet customer issues best describes the reason you wanted to talk to them?
(Shows ~cjmd a list of common Hughesnet problems)
~cjmd: "Lower my bill" was why I was trying to call.
~cjmd's review of Hughesnet customer service
GetHuman: So how would you sum up your experience for GetHuman's Hughesnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cjmd: I had Hughes net for * months. I did not realize it had limited data. Twice I ran out of data, and they provided me more when I called them. The last time they said they would give me ** extra data, and another ** if that ran out. They did not tell me it was only good between * a.m. and * a.m. If you have someone using your service on wifi, it will use up your data. I cancelled my contract in early March, paid off my contract, paid for the last month of service. In Mid-May I got a charge for just over $*** on my credit card, which they still had on file, for rental of equipment. They claim they did not receive my modem. It was tracked and they signed for in in late March. So I had to dispute the credit card charge and spend some * hours on the phone with them and trying to get through to them. They did credit back the amount, but I believe they are totally incompetent. I was able to sign back up with my local phone company with a DSL line. which has unlimited data usage, a
GetHuman: Let's quantify your experience contacting Hughesnet. On a scale of 1 to 5, how easy is it go get help on a Hughesnet problem?
~cjmd: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cjmd: I'd give them a one out of five on communication.
GetHuman: And what about Hughesnet's ability to quickly and effectively address your problem?
~cjmd: For that I would say two out of five.
GetHuman: And finally- any advice for other Hughesnet customers?
~cjmd: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Hughesnet sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~cjmd taken from his Hughesnet customer service problem that occurred on novembre 22º, 2017.