Home Depot: Upon receiving this faucet I realized that the...

Una recensione del cliente Home Depot da parte dell'utente GetHuman ~dragnar da novembre 27º, 2017

Background on ~dragnar's case

GetHuman: ~dragnar - can you tell our other Home Depot customers when your case took place?
~dragnar: Yup. It was middle of the night, on novembre 19º.
GetHuman: Did you reach out to Home Depot, and if so, how?
~dragnar: I used the 800-553-3199 number I found for on the GetHuman Home Depot customer phone number page I was on: Home Depot Customer Service Phone Number
GetHuman: And which of these common Home Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~dragnar a list of common Home Depot problems)
~dragnar: "Find an Item" was why I was trying to call.

~dragnar's review of Home Depot customer service

GetHuman: So how would you sum up your experience for GetHuman's Home Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dragnar: Upon receiving this faucet I realized that the pivot rod was broken. I called customer service and spoke to a very pleasant woman. I had to find the moen part number for her. I figured that with that specific part number getting a replacement part should be easy. WRONG!! A few days after I spoke to her and she said the part was on the way. I get a automated e-mail saying I needed to call customer service as my replacement part needed assembly. Well, its just * solid rod. So I called customer service back. I talked to a very pleasant man. I explained the issue. I gave him the Moen part number again. He said he called his parts warehouse direct so I would get the correct part sooner. Great, I though how fantastic. I just got my replacement part... its a faucet handle (wrong part) for an American Standard Faucet. REALLY!!!??? Not only wrong part but wrong manufacturer. Home Depot.com customer service your horrible. Good customer service is more than just being pleasant.
GetHuman: Let's quantify your experience contacting Home Depot. On a scale of 1 to 5, how easy is it go get help on a Home Depot problem?
~dragnar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dragnar: I'd give them a four out of five on communication.
GetHuman: And what about Home Depot's ability to quickly and effectively address your problem?
~dragnar: For that I would say one out of five.
GetHuman: And finally- any advice for other Home Depot customers?
~dragnar: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Home Depot sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~dragnar taken from his Home Depot customer service problem that occurred on novembre 19º, 2017.

Home Depot

2.33 of 5 stars | 81 reviews

~dragnar's Home Depot Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Home Depot, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Home Depot in any way.

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