Fitbit: i was put on hold and the guy i spoke with coul...
Una recensione del cliente Fitbit da parte dell'utente GetHuman ~msta da novembre 26º, 2017
Background on ~msta's case
GetHuman: ~msta - can you tell our other Fitbit customers when your case took place?
~msta: Yes. It was evening, on novembre 25º.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~msta a list of common Fitbit problems)
~msta: "Warranty claim" was why I was trying to call.
~msta's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msta: i was put on hold and the guy i spoke with couldn't tell me what was going on and why i couldn't get everything working correctly he was asking all sorts of questions as far as what type of phone i had as well as software system. now i don't know anything about software i leave that up to my husband to figure out but i believe we should be told why something isn't work correctly. other than that Joseph seemed to be a nice guy
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~msta: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msta: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~msta: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~msta: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fitbit sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~msta taken from his Fitbit customer service problem that occurred on novembre 25º, 2017.