Fingerhut: your reps seem to not understand my report on...

Una recensione del cliente Fingerhut da parte dell'utente GetHuman ~sheila carney da novembre 19º, 2017

Background on ~sheila carney's case

GetHuman: ~sheila carney - can you tell our other Fingerhut customers when your case took place?
~sheila carney: Yeah. It was afternoon, on novembre 15º.
GetHuman: Did you reach out to Fingerhut, and if so, how?
~sheila carney: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~sheila carney a list of common Fingerhut problems)
~sheila carney: "Cancel order" was why I was trying to call.

~sheila carney's review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sheila carney: your reps seem to not understand my report on two fan bikes that where send out to me by mistake when my father only order one, but is being billed for two of them and we are trying to talk to someone that understand what we are talking about with out been cut off or the call dropping so any one can call him or me soon please so we can get this matter taking care of my name is Sheila Carney my number is ***-***-**** and father number is ***-***-**** he is the one with the account with you his name is Thomas Hall so can some one please call us thank you.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~sheila carney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sheila carney: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~sheila carney: For that I would say four out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~sheila carney: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fingerhut sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~sheila carney taken from his Fingerhut customer service problem that occurred on novembre 15º, 2017.


2.00 of 5 stars | 126 reviews

~sheila carney's Fingerhut Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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