Fingerhut: WE bought a massage recliner.You sent a plain o...
Una recensione del cliente Fingerhut da parte dell'utente GetHuman ~QuiteUnhappy1 da novembre 25º, 2017
Background on ~QuiteUnhappy1's case
GetHuman: ~QuiteUnhappy1 - can you tell our other Fingerhut customers when your case took place?
~QuiteUnhappy1: Yeah. It was middle of the night, on novembre 23º.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~QuiteUnhappy1 a list of common Fingerhut problems)
~QuiteUnhappy1: "Cancel order" was why I was trying to call.
~QuiteUnhappy1's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~QuiteUnhappy1: WE bought a massage recliner.You sent a plain one instead!Well that got corrected but the chair we got was as hard as a brick on the seat part.So we don't want it either! Now we have FED-X pre paid labels but FED-EX That won't work because they don't ship that size box!! Have exhausted all resources at hand.* phone calls to Fingerhut! NO HELP!* phone calls to FED-EX With *-way calling between all parties involved!NO HELP!!I want the regional manager to call me@***-***-**** A.S.A.P! Thanks.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~QuiteUnhappy1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~QuiteUnhappy1: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~QuiteUnhappy1: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~QuiteUnhappy1: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fingerhut sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~QuiteUnhappy1 taken from his Fingerhut customer service problem that occurred on novembre 23º, 2017.