Experian: Answered right away, solved problem within * mi...
Una recensione del cliente Experian da parte dell'utente GetHuman GetHuman-199101 da novembre 25º, 2017
Background on GetHuman-199101's case
GetHuman: GetHuman-199101 - can you tell our other Experian customers when your case took place?
GetHuman-199101: Sure. It was morning, on novembre 17º.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199101 a list of common Experian problems)
GetHuman-199101: "Account Access" was why I was trying to call.
GetHuman-199101's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199101: Answered right away, solved problem within * minutes. Took forever to find a number that didn't require a bible of information to send to the company. IE, drivers license, credit card statement, blood sample etc. This was quick but why so long to figure out a human number?. This should't have been so difficult initially.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-199101: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199101: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-199101: For that I would say two out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-199101: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Experian sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199101 taken from his Experian customer service problem that occurred on novembre 17º, 2017.