DirecTV: Being totally dissatisfied with the Genie and t...

Una recensione del cliente DirecTV da parte dell'utente GetHuman ~Bill Wallen da novembre 27º, 2017

Background on ~Bill Wallen's case

GetHuman: ~Bill Wallen - can you tell our other DirecTV customers when your case took place?
~Bill Wallen: Yup. It was middle of the night, on novembre 26º.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Bill Wallen: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Wallen a list of common DirecTV problems)
~Bill Wallen: "Refund" was why I was trying to call.

~Bill Wallen's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Wallen: Being totally dissatisfied with the Genie and the Minis, I requested a switch of equipment, for the second time. I was talked out of it the first time. I was told that there would be a charge in excess of $*** to replace poor performing inferior equipment that was initially provided by you as an "upgrade", whatever happened to providing satisfactory service and standing behind your product?
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Bill Wallen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Wallen: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Bill Wallen: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Bill Wallen: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Wallen taken from his DirecTV customer service problem that occurred on novembre 26º, 2017.


2.74 of 5 stars | 378 reviews

~Bill Wallen's DirecTV Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DirecTV, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DirecTV in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!