Costco: Bad. Bad bad
Una recensione del cliente Costco da parte dell'utente GetHuman GetHuman-jimwlee da novembre 29º, 2017
Informazioni sul caso di GetHuman-jimwlee
GetHuman:GetHuman-jimwlee - puoi dire ai nostri altri Costco clienti quando si è verificato il tuo caso?
GetHuman-jimwlee:Yeah. Era morning, il novembre 25º.
GetHuman:Hai raggiunto Costco e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Costco descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-jimwlee un elenco di Costco problemi comuni)
GetHuman-jimwlee:"Refund a Charge" era il motivo per cui stavo provando to call.
Recensione di GetHuman-jimwlee sul servizio clienti di Costco
GetHuman:Quindi come riassumeresti la tua esperienza per la Costco community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-jimwlee:Bad. Bad bad
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/25/17?
GetHuman-jimwlee:I shopped Costco in Tempe AZ last week (****). I went to do general shopping and to pick up an $*** Champion portable electrical generator.**I found the item but was way to heavy for me to lift by myself and would not fit the grocery cart. I went over near the stocking - frozen food area in the back looking for help. The generator box said it was over two hundred pounds and was stacked two high. **I found a young man who was talking to a female worker and asked for help. All I wanted was for him to go into the back ( we were near the back of the store) and pull out a flat bed cart as I've seen them back there. He chose not to help me get the cart or lift the item but instead disappeared into the back area and reappeared saying that someone would be out to help me. I asked him to get me flat be as it was obvious it was needed and would he call back on the radio to see if the the person could hurry up as I was on a tight schedule to pick up kids. **He not only told me he did not have a radio but was unwilling to go back and when I asked about the flat bed cart he told me "he was not my slave". I was waiting by a food demo person who heard it all. The associate walk away pushing his cart of card board boxes. The food demo person and I looked at each other and basically came to the conclusion this was a case of a millennial worker who was not trained and if so did not give a -"fill in your word" and who was at least lazy. **Two other associates came out and they got a flat cart and it took all of us to man handle the generator down. I decided to skip the rest of my shopping. I calmed down enough to to complain to the supervisor on my way out. I am totally incensed that associate believes a customer asking for help constitutes him being a slave to him and basically walking away. The two who came outdid their job and it took all of us to pull down the generator and steady the flat cart.** I will be sure to tell others of this lack of customer service and back talk.**Jim - Very Disappointed customer,
GetHuman:Quantificiamo la tua esperienza contattando Costco. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Costco?
GetHuman-jimwlee:Darei loro un five su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-jimwlee:Darei loro un two su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Costco di affrontare il problema in modo rapido ed efficace?
GetHuman-jimwlee:Per questo direi five su cinque.
GetHuman:E infine, qualche consiglio per gli altri Costco clienti?
GetHuman-jimwlee:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Costco sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-jimwlee tratte dal suo Costco problema con il servizio clienti che si è verificato il novembre 25º, 2017.