Chase Credit Cards: Contacted for the first time thru Chase's Secur...

Una recensione del cliente Chase Credit Cards da parte dell'utente GetHuman GetHuman-375395 da novembre 27º, 2017

Background on GetHuman-375395's case

GetHuman: GetHuman-375395 - can you tell our other Chase Credit Cards customers when your case took place?
GetHuman-375395: Yes I can. It was afternoon, on novembre 24º.
GetHuman: Did you reach out to Chase Credit Cards, and if so, how?
GetHuman-375395: I used the 800-432-3117 number I found for on the GetHuman Chase Credit Cards customer phone number page I was on: Chase Credit Cards Customer Service Phone Number
GetHuman: And which of these common Chase Credit Cards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375395 a list of common Chase Credit Cards problems)
GetHuman-375395: "Complaint" was why I was trying to call.

GetHuman-375395's review of Chase Credit Cards customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Credit Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375395: Contacted for the first time thru Chase's Secure Message Center for help to change monthly due date. The CSR provided full online steps along with a very helpful demo website link (*resources*banking-demos) after * hours of sending the message. HE EVEN REFUNDED THE LATE PAYMENT FEES ($***.**) APPLIED IN THE LAST * MONTH, WHICH WAS VERY UNEXPECTED.
GetHuman: Let's quantify your experience contacting Chase Credit Cards. On a scale of 1 to 5, how easy is it go get help on a Chase Credit Cards problem?
GetHuman-375395: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375395: I'd give them a five out of five on communication.
GetHuman: And what about Chase Credit Cards's ability to quickly and effectively address your problem?
GetHuman-375395: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Credit Cards customers?
GetHuman-375395: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Chase Credit Cards sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375395 taken from his Chase Credit Cards customer service problem that occurred on novembre 24º, 2017.

Chase Credit Cards

3.80 of 5 stars | 133 reviews

GetHuman-375395's Chase Credit Cards Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Chase Credit Cards, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Chase Credit Cards in any way.

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