Assurance Wireless: CUSTOMER SERVICE CANNOT UNDERSTAND YOU. GETTING...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman ~clazzicwoman da novembre 22º, 2017
Background on ~clazzicwoman's case
GetHuman: ~clazzicwoman - can you tell our other Assurance Wireless customers when your case took place?
~clazzicwoman: Yes. It was late at night, on novembre 17º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~clazzicwoman a list of common Assurance Wireless problems)
~clazzicwoman: "Complaint" was why I was trying to call.
~clazzicwoman's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clazzicwoman: CUSTOMER SERVICE CANNOT UNDERSTAND YOU. GETTING MORE MINUTES IS A HASSLE. TECHNICAL SERVICE TAKES FOREVER. IF YOU WILL USE THIS COMPANY FOR MORE THAN ***, IT IS NOT WORTH IT. FREE IS BETTER THAN NOTHING, BUT IF THE AMBULANCE CAN'T FIND YOU??? **My experience with Assurance Wireless has been very frustrating. I called last January when my daughter got her own approval letter (she does NOT live with me). I spent ** minutes on the phone with a technician who assured me that she could keep my phone number in her own name. This should NOT have been a problem and would have helped her with her job search because this number was on her resumes.**I was told that my account was closed last January, but all they did was transfer my account to my daughter's new phone. I understand that this is a free service, but it is NOT worth the hassle if a person cannot get messages, minutes, and a customer service representative who understands the problem.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~clazzicwoman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clazzicwoman: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~clazzicwoman: For that I would say three out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~clazzicwoman: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~clazzicwoman taken from his Assurance Wireless customer service problem that occurred on novembre 17º, 2017.