American Airlines: the agent I talked to could have told me about...
Una recensione del cliente American Airlines da parte dell'utente GetHuman ~Vicki Bellino da novembre 26º, 2017
Background on ~Vicki Bellino's case
GetHuman: ~Vicki Bellino - can you tell our other American Airlines customers when your case took place?
~Vicki Bellino: Yes. It was morning, on novembre 20º.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Vicki Bellino a list of common American Airlines problems)
~Vicki Bellino: "Update Reservation" was why I was trying to call.
~Vicki Bellino's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vicki Bellino: the agent I talked to could have told me about having to return to the airport regarding my problem with damages luggage
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Vicki Bellino: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vicki Bellino: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Vicki Bellino: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Vicki Bellino: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Vicki Bellino taken from his American Airlines customer service problem that occurred on novembre 20º, 2017.