American Airlines: Answered and person was pleasant but couldn't t...

Una recensione del cliente American Airlines da parte dell'utente GetHuman ~Sarahmina da novembre 25º, 2017

Background on ~Sarahmina's case

GetHuman: ~Sarahmina - can you tell our other American Airlines customers when your case took place?
~Sarahmina: Sure. It was evening, on novembre 19º.
GetHuman: Did you reach out to American Airlines, and if so, how?
~Sarahmina: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Sarahmina a list of common American Airlines problems)
~Sarahmina: "Frequent flyer program" was why I was trying to call.

~Sarahmina's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sarahmina: Answered and person was pleasant but couldn't take complaint. I wanted to let SOMEONE know how flying AA ***** most times. Planes arrive & leave late. Baggage lost twice. Told baggage would be delivered same day - NOT & no call. Waiting still second day & I'm having to call. The employees are extra polite and can't solve their problems - corporate planning leadership at this airline *****. Learn from SOUTHWEST
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Sarahmina: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sarahmina: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Sarahmina: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Sarahmina: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Sarahmina taken from his American Airlines customer service problem that occurred on novembre 19º, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~Sarahmina's American Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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