Allegiant: The customer service is very poor. I had to wai...

Una recensione del cliente Allegiant da parte dell'utente GetHuman ~MAcrespo@outlook.com da novembre 28º, 2017

Background on ~MAcrespo@outlook.com's case

GetHuman: ~MAcrespo@outlook.com - can you tell our other Allegiant customers when your case took place?
~MAcrespo@outlook.com: Yes. It was morning, on novembre 19º.
GetHuman: Did you reach out to Allegiant, and if so, how?
~MAcrespo@outlook.com: I used the 702-505-8888 number I found for on the GetHuman Allegiant customer phone number page I was on: Allegiant Customer Service Phone Number
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~MAcrespo@outlook.com a list of common Allegiant problems)
~MAcrespo@outlook.com: "Make a booking" was why I was trying to call.

~MAcrespo@outlook.com's review of Allegiant customer service

GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MAcrespo@outlook.com: The customer service is very poor. I had to wait on the phone for hours to reach them. The website didn't help me to change my carrier bag to check bagged. Instead, they wanted to charge me another fee on top of the one I already paid. The customer service at the airport didn't know how to help me with my luggage when boarding. Because of this, I was charged ***.** for * bags. The Allegiant Airlines stated they couldn't refunded me the money even though there was a problem with the website. They just said I needed talk to someone else in another department. However, they never gave me the contact information to reach said department. If you still decide to travel with allegiant despite all the complaints, make sure you fill out the information correctly regarding baggage because there is no way to fix it without getting charged another fee.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~MAcrespo@outlook.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MAcrespo@outlook.com: I'd give them a three out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~MAcrespo@outlook.com: For that I would say two out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~MAcrespo@outlook.com: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Allegiant sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~MAcrespo@outlook.com taken from his Allegiant customer service problem that occurred on novembre 19º, 2017.

Allegiant

1.68 of 5 stars | 895 reviews

~MAcrespo@outlook.com's Allegiant Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Allegiant, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Allegiant in any way.

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