We were disabled from our airbnb account. They...
Una recensione del cliente AirBnB da parte dell'utente GetHuman ~Priscilla da novembre 27º, 2017
Background on ~Priscilla's case
GetHuman: ~Priscilla - can you tell our other AirBnB customers when your case took place?
~Priscilla: Yes. It was morning, on novembre 24º.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Priscilla a list of common AirBnB problems)
~Priscilla: "Report a problem" was why I was trying to call.
~Priscilla's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Priscilla: We were disabled from our airbnb account. They did not seem at all apologetic about not emailing us back. As they prefer email and not calls. They seems very understaffed and do not want you to have their phone number. Their phone number is not on their site and you have to jump through hoops online to find it. If they were truly "bigger than VRBO", as they claim, they would have a better response rate and we wouldn't need to wait close to a week to get a response from them. We wouldn't need to call if they would have responded to our emails.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Priscilla: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Priscilla: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Priscilla: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Priscilla: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Priscilla taken from his AirBnB customer service problem that occurred on novembre 24º, 2017.