AirBnB: My card has been used fraudulently to pay for s...

Una recensione del cliente AirBnB da parte dell'utente GetHuman ~Sorisha Naidoo da novembre 27º, 2017

Background on ~Sorisha Naidoo's case

GetHuman: ~Sorisha Naidoo - can you tell our other AirBnB customers when your case took place?
~Sorisha Naidoo: Yup. It was evening, on novembre 20º.
GetHuman: Did you reach out to AirBnB, and if so, how?
~Sorisha Naidoo: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Sorisha Naidoo a list of common AirBnB problems)
~Sorisha Naidoo: "Overcharge/Strange charge" was why I was trying to call.

~Sorisha Naidoo's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sorisha Naidoo: My card has been used fraudulently to pay for someones trip and no one is assisting me. Please advise...
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Sorisha Naidoo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sorisha Naidoo: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Sorisha Naidoo: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Sorisha Naidoo: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Sorisha Naidoo taken from his AirBnB customer service problem that occurred on novembre 20º, 2017.


3.69 of 5 stars | 916 reviews

~Sorisha Naidoo's AirBnB Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AirBnB, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AirBnB in any way.

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