AirBnB: Cancelation policy is unreasonable. I was detai...

Una recensione del cliente AirBnB da parte dell'utente GetHuman ~adriatic sea da novembre 22º, 2017

Background on ~adriatic sea's case

GetHuman: ~adriatic sea - can you tell our other AirBnB customers when your case took place?
~adriatic sea: Yes I can. It was morning, on novembre 20º.
GetHuman: Did you reach out to AirBnB, and if so, how?
~adriatic sea: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~adriatic sea a list of common AirBnB problems)
~adriatic sea: "Make a booking" was why I was trying to call.

~adriatic sea's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adriatic sea: Cancelation policy is unreasonable. I was detained in London due to air controllers strike and finally reached one of my destinations five days later but doesn't qualify as an extenuating circumstance for a refund.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~adriatic sea: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adriatic sea: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~adriatic sea: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~adriatic sea: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~adriatic sea taken from his AirBnB customer service problem that occurred on novembre 20º, 2017.

AirBnB

3.69 of 5 stars | 916 reviews

~adriatic sea's AirBnB Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AirBnB, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AirBnB in any way.

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