Air Canada: Two days to reach them to change a flight that...
Una recensione del cliente Air Canada da parte dell'utente GetHuman ~Der3 da novembre 22º, 2017
Background on ~Der3's case
GetHuman: ~Der3 - can you tell our other Air Canada customers when your case took place?
~Der3: Yes. It was middle of the night, on novembre 15º.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Der3 a list of common Air Canada problems)
~Der3: "Complaint" was why I was trying to call.
~Der3's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Der3: Two days to reach them to change a flight that I could not change on-line. By the time I reached an agent, the fare had increased significantly and it was almost $**** to change!!!!!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Der3: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Der3: I'd give them a one out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Der3: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Der3: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Air Canada sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Der3 taken from his Air Canada customer service problem that occurred on novembre 15º, 2017.