It looks like air canada only post the comments...
Una recensione del cliente Air Canada da parte dell'utente GetHuman ~suzette da novembre 20º, 2017
Background on ~suzette's case
GetHuman: ~suzette - can you tell our other Air Canada customers when your case took place?
~suzette: Sure. It was evening, on novembre 17º.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~suzette a list of common Air Canada problems)
~suzette: "Cancelled Flight" was why I was trying to call.
~suzette's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suzette: It looks like air canada only post the comments that makes them look good....I'm sure there are lots that are bad like the experience I'm having. AIR CANADA needs to make it easier to talk to a person.do not have a system that you call us back cause you keep hanging up on people. Having just * phone * for every thing is stupid. I had to search on the computor to find a second * to call. Last time I flew with air canada they wrong fully charged me an extra $** for my bag at the gate right before I got on the plane instead of when I was checking the bag in.They told me if I don't pay I have to get another ticket to get on another flight. When I got to my destination I tryed to talk to air canada, they said since the problem was in Vancouver I had to take it up with them. I got home and tryed but got no were. AIR CANADA isn't great....they just pass people around and do nothing for them. What do they care, at the end of the day they still get payed.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~suzette: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suzette: I'd give them a five out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~suzette: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~suzette: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Air Canada sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~suzette taken from his Air Canada customer service problem that occurred on novembre 17º, 2017.