Air Canada telephone reps are terrible. I have...

Una recensione del cliente Air Canada da parte dell'utente GetHuman ~Tommy100 da novembre 20º, 2017

Background on ~Tommy100's case

GetHuman: ~Tommy100 - can you tell our other Air Canada customers when your case took place?
~Tommy100: Sure. It was evening, on novembre 17º.
GetHuman: Did you reach out to Air Canada, and if so, how?
~Tommy100: I used the 514-393-3333 number I found for on the GetHuman Air Canada customer phone number page I was on: Air Canada Customer Service Phone Number
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Tommy100 a list of common Air Canada problems)
~Tommy100: "Flight delayed" was why I was trying to call.

~Tommy100's review of Air Canada customer service

GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tommy100: Air Canada telephone reps are terrible. I have stopped flying AC internationally. North American service is not good and the AC internet site is not as good as the British Airlines site. Now with the introduction of Rouge, AC think that they can arbitrarily change your AC booking to a Rouge booking. Service levels for each are significantly different. Wouldn't book either airline (rouge or air canada) and look for other alternatives.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Tommy100: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tommy100: I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Tommy100: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Tommy100: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Air Canada sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Tommy100 taken from his Air Canada customer service problem that occurred on novembre 17º, 2017.

Air Canada

3.00 of 5 stars | 132 reviews

~Tommy100's Air Canada Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Air Canada, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Air Canada in any way.

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