AT&T Prepaid: Called to get actual Go Phone account number in...
A AT&T Prepaid customer review by GetHuman user ~History Girl from November 26th, 2017
Background on ~History Girl's case
GetHuman: ~History Girl - can you tell our other AT&T Prepaid customers when your case took place?
~History Girl: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to AT&T Prepaid, and if so, how?
GetHuman: And which of these common AT&T Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~History Girl a list of common AT&T Prepaid problems)
~History Girl: "Complaint" was why I was trying to call.
~History Girl's review of AT&T Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~History Girl: Called to get actual Go Phone account number in order to change servers. Rep (Ian) remained polite the entire time,although they're losing my business, and even with accent was understandable
GetHuman: Let's quantify your experience contacting AT&T Prepaid. On a scale of 1 to 5, how easy is it go get help on a AT&T Prepaid problem?
~History Girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~History Girl: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Prepaid's ability to quickly and effectively address your problem?
~History Girl: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Prepaid customers?
~History Girl: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~History Girl taken from his AT&T Prepaid customer service problem that occurred on November 17th, 2017.