SafeLink: It's impossible to get anything done correctly...
Una recensione del cliente SafeLink da parte dell'utente GetHuman ~Frustrated Customer da novembre 26º, 2017
Background on ~Frustrated Customer's case
GetHuman: ~Frustrated Customer - can you tell our other SafeLink customers when your case took place?
~Frustrated Customer: Yes I can. It was middle of the night, on novembre 22º.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Customer a list of common SafeLink problems)
~Frustrated Customer: "Complaint" was why I was trying to call.
~Frustrated Customer's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Customer: It's impossible to get anything done correctly with Safelink. They messed up my replacement phone and activated it with a new phone number. I'm trying to transfer my Safelink service, including phone number and minutes, to the new phone. They are now telling me that my old phone number "is expired" and cannot transfer it, despite the fact that the old phone and phone number are working correctly. Then they told me they can transfer my minutes to the new phone, but it will just be a regular Tracfone now and not a Safelink phone. They also "cannot find" my enrollment and think the enrollment ID doesn't exist, even though I am logged into the website as I talk to them. There is serious communication problems going on. I just told them not to mess with anything before I ended up with no phone number or minutes. They don't understand what they are saying and just read off a sheet of paper and repeat the same phrases. Very frustrating.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Frustrated Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Customer: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Frustrated Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Frustrated Customer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per SafeLink sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Customer taken from his SafeLink customer service problem that occurred on novembre 22º, 2017.