For * days now, I have been calling Safelink. I...
Una recensione del cliente SafeLink da parte dell'utente GetHuman ~Anonymous da novembre 28º, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other SafeLink customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on novembre 24º.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common SafeLink problems)
~Anonymous: "Change plan" was why I was trying to call.
~Anonymous's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: For * days now, I have been calling Safelink. I wasn't able to get to a live person.Stayed on the phone for * *** hours waiting for someone to answer. That was for verification only. I was waiting for a replacement phone, though. I finally gave up and called Tracfone. Kept punching * until I got someone. Estimated time was * minutes. Got the information I wanted thru Tracfone.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Anonymous: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per SafeLink sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his SafeLink customer service problem that occurred on novembre 24º, 2017.