MassHealth - Member Services: waited ** minutes and the computer just cut the...

Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~mariafa da novembre 27º, 2017

Background on ~mariafa's case

GetHuman: ~mariafa - can you tell our other MassHealth - Member Services customers when your case took place?
~mariafa: Yes I can. It was evening, on novembre 25º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
~mariafa: I used the 800-841-2900 number I found for on the GetHuman MassHealth - Member Services customer phone number page I was on: MassHealth - Member Services Customer Service Phone Number
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~mariafa a list of common MassHealth - Member Services problems)
~mariafa: "Make/Chase a claim" was why I was trying to call.

~mariafa's review of MassHealth - Member Services customer service

GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mariafa: waited ** minutes and the computer just cut the line... called again .. same thing... again got through and person was extremely rude and didnt help me at all... called again on wait another **.. cut again.. wait another ** minutes.. still not answering.. im on hold as i type this
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~mariafa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mariafa: I'd give them a three out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~mariafa: For that I would say two out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~mariafa: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~mariafa taken from his MassHealth - Member Services customer service problem that occurred on novembre 25º, 2017.

MassHealth - Member Services

1.35 of 5 stars | 115 reviews

~mariafa's MassHealth - Member Services Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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