MassHealth - Member Services: never got through. have been dumped from my pla...

Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~NANA da novembre 27º, 2017

Background on ~NANA's case

GetHuman: ~NANA - can you tell our other MassHealth - Member Services customers when your case took place?
~NANA: Yes I can. It was afternoon, on novembre 19º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
~NANA: I used the 800-841-2900 number I found for on the GetHuman MassHealth - Member Services customer phone number page I was on: MassHealth - Member Services Customer Service Phone Number
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~NANA a list of common MassHealth - Member Services problems)
~NANA: "Overcharge/Strange charge" was why I was trying to call.

~NANA's review of MassHealth - Member Services customer service

GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NANA: never got through. have been dumped from my plan and am without medication requiring prior authorisation , and without the funds to pay out of pocket.
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~NANA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NANA: I'd give them a two out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~NANA: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~NANA: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~NANA taken from his MassHealth - Member Services customer service problem that occurred on novembre 19º, 2017.

MassHealth - Member Services

1.35 of 5 stars | 115 reviews

~NANA's MassHealth - Member Services Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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