MassHealth - Member Services: Was on hold for ** minutes then was asked to su...

Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~oscar23 da novembre 26º, 2017

Background on ~oscar23's case

GetHuman: ~oscar23 - can you tell our other MassHealth - Member Services customers when your case took place?
~oscar23: Yeah. It was afternoon, on novembre 17º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
~oscar23: I used the 800-841-2900 number I found for on the GetHuman MassHealth - Member Services customer phone number page I was on: MassHealth - Member Services Customer Service Phone Number
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~oscar23 a list of common MassHealth - Member Services problems)
~oscar23: "Delayed claim" was why I was trying to call.

~oscar23's review of MassHealth - Member Services customer service

GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oscar23: Was on hold for ** minutes then was asked to supply a call back number. Three days later and still no call. Huge waste of taxpayer money.
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~oscar23: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oscar23: I'd give them a three out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~oscar23: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~oscar23: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~oscar23 taken from his MassHealth - Member Services customer service problem that occurred on novembre 17º, 2017.

MassHealth - Member Services

1.35 of 5 stars | 115 reviews

~oscar23's MassHealth - Member Services Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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