MassHealth - Member Services: They really need more people answering phones...
Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~asdf da novembre 10º, 2017
Background on ~asdf's case
GetHuman: ~asdf - can you tell our other MassHealth - Member Services customers when your case took place?
~asdf: Yeah. It was middle of the night, on novembre 4º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~asdf a list of common MassHealth - Member Services problems)
~asdf: "Get Insurance" was why I was trying to call.
~asdf's review of MassHealth - Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~asdf: They really need more people answering phones. The wait time to talk to a human being is always ridiculous and they seem to like to transfer your call to different departments a lot. People on the other line aren't horrible, but they lack polite communication skills.
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~asdf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~asdf: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~asdf: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~asdf: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~asdf taken from his MassHealth - Member Services customer service problem that occurred on novembre 4º, 2017.