MassHealth - Member Services: Rep was spectacular, everything seemed so confu...

Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~Rose da novembre 13º, 2017

Background on ~Rose's case

GetHuman: ~Rose - can you tell our other MassHealth - Member Services customers when your case took place?
~Rose: Yes I can. It was afternoon, on novembre 10º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
~Rose: I used the 800-841-2900 number I found for on the GetHuman MassHealth - Member Services customer phone number page I was on: MassHealth - Member Services Customer Service Phone Number
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Rose a list of common MassHealth - Member Services problems)
~Rose: "Get insurance" was why I was trying to call.

~Rose's review of MassHealth - Member Services customer service

GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rose: Rep was spectacular, everything seemed so confusing and difficult when it came to understanding my coverage and why i had a gap in coverage, the rep i spoke with was very helpful and patient with my many questions, to be honest I was actually being rude to her in the beginning of the call but throught the entire call rep kept her cool and was actually really sweet and patient. solong was her name. not sure if spelled right but i spelled it how she pronounced it to me.
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~Rose: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rose: I'd give them a four out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~Rose: For that I would say three out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~Rose: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Rose taken from his MassHealth - Member Services customer service problem that occurred on novembre 10º, 2017.

MassHealth - Member Services

1.35 of 5 stars | 115 reviews

~Rose's MassHealth - Member Services Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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