MassHealth - Member Services: I tried the call-back option and the general nu...
Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~Anon da novembre 26º, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other MassHealth - Member Services customers when your case took place?
~Anon: Sure. It was evening, on novembre 18º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common MassHealth - Member Services problems)
~Anon: "Coverage question" was why I was trying to call.
~Anon's review of MassHealth - Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I tried the call-back option and the general number automaton called me only to say that "This is your call-back, we're sorry we missed your call, please call us back".
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~Anon: For that I would say two out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~Anon: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his MassHealth - Member Services customer service problem that occurred on novembre 18º, 2017.