MassHealth - Member Services: I found out that my insurance was not active on...
Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~Rick da novembre 27º, 2017
Background on ~Rick's case
GetHuman: ~Rick - can you tell our other MassHealth - Member Services customers when your case took place?
~Rick: Yes I can. It was evening, on novembre 22º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick a list of common MassHealth - Member Services problems)
~Rick: "Coverage question" was why I was trying to call.
~Rick's review of MassHealth - Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick: I found out that my insurance was not active on the day that I ordered a medication refill. So I called MassHealth Kirk transferred me to an Agent and I was disconnected, twice. called again and used * instead of *. This person initiated an extension. Extension never went through. I Called the next day waited online for ** mins, got an automatic request for a callback. Two days earlier they were going to give me a call back, they called ** Hrs later. In the meantime I have no medicine. I call this an emergency, but they could care less.
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~Rick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~Rick: For that I would say two out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~Rick: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick taken from his MassHealth - Member Services customer service problem that occurred on novembre 22º, 2017.