Hughesnet: passed from person to person with no helpfulnes...
Una recensione del cliente Hughesnet da parte dell'utente GetHuman ~finconco da novembre 16º, 2017
Background on ~finconco's case
GetHuman: ~finconco - can you tell our other Hughesnet customers when your case took place?
~finconco: Yup. It was morning, on novembre 12º.
GetHuman: Did you reach out to Hughesnet, and if so, how?
GetHuman: And which of these common Hughesnet customer issues best describes the reason you wanted to talk to them?
(Shows ~finconco a list of common Hughesnet problems)
~finconco: "Lower My Bill" was why I was trying to call.
~finconco's review of Hughesnet customer service
GetHuman: So how would you sum up your experience for GetHuman's Hughesnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~finconco: passed from person to person with no helpfulness whatsoever. the worst I've ever experienced. Am trying to report an installer who stole my equipment the night after the install and wants to sell it back to me for $*** which is less than the value of the equipment stolen. Really? Called security and they washed their hands saying it was a customer service problem.
GetHuman: Let's quantify your experience contacting Hughesnet. On a scale of 1 to 5, how easy is it go get help on a Hughesnet problem?
~finconco: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~finconco: I'd give them a four out of five on communication.
GetHuman: And what about Hughesnet's ability to quickly and effectively address your problem?
~finconco: For that I would say three out of five.
GetHuman: And finally- any advice for other Hughesnet customers?
~finconco: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Hughesnet sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~finconco taken from his Hughesnet customer service problem that occurred on novembre 12º, 2017.