Hughesnet: They spoke English from a foreign country and w...
Una recensione del cliente Hughesnet da parte dell'utente GetHuman ~ATV da novembre 28º, 2017
Background on ~ATV's case
GetHuman: ~ATV - can you tell our other Hughesnet customers when your case took place?
~ATV: Yup. It was middle of the night, on novembre 20º.
GetHuman: Did you reach out to Hughesnet, and if so, how?
GetHuman: And which of these common Hughesnet customer issues best describes the reason you wanted to talk to them?
(Shows ~ATV a list of common Hughesnet problems)
~ATV: "Complaint" was why I was trying to call.
~ATV's review of Hughesnet customer service
GetHuman: So how would you sum up your experience for GetHuman's Hughesnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ATV: They spoke English from a foreign country and when I tried to cancel * different times they stated that I had not canceled. They sent me the cancelation box * months ago and I sent it in with the modem but have been continuously charge on my account for * months. Worst company ever. Will never do business with them again. Hope the third time is the charm to get this closed. Horrible customer service and bad internet connection in evenings and during any rain, wind snow etc.
GetHuman: Let's quantify your experience contacting Hughesnet. On a scale of 1 to 5, how easy is it go get help on a Hughesnet problem?
~ATV: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ATV: I'd give them a five out of five on communication.
GetHuman: And what about Hughesnet's ability to quickly and effectively address your problem?
~ATV: For that I would say three out of five.
GetHuman: And finally- any advice for other Hughesnet customers?
~ATV: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Hughesnet sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~ATV taken from his Hughesnet customer service problem that occurred on novembre 20º, 2017.