I called Delta twice. First, on their general n...

Una recensione del cliente Delta da parte dell'utente GetHuman ~hpydelta da novembre 26º, 2017

Background on ~hpydelta's case

GetHuman: ~hpydelta - can you tell our other Delta customers when your case took place?
~hpydelta: Yup. It was middle of the night, on novembre 21º.
GetHuman: Did you reach out to Delta, and if so, how?
~hpydelta: I used the 800-692-6980 number I found for on the GetHuman Delta customer phone number page I was on: Delta Customer Service Phone Number
GetHuman: And which of these common Delta customer issues best describes the reason you wanted to talk to them?
(Shows ~hpydelta a list of common Delta problems)
~hpydelta: "Cancel flight" was why I was trying to call.

~hpydelta's review of Delta customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hpydelta: I called Delta twice. First, on their general number. I input my skymiles number and requested they call me back. They estimated wait time was * HOURS. So I found this number hoping it could help. It brings you to the same voicemail. So I go through the whole set-up again and ask them to call me again, however this time the automated voice tells me my number is already in the system. It kicks to me to the next person in line and before I could say skymiles I was talking to a live person!! My advice is to call once and tell them to call you, wait *-** minutes and then call back and I bet you'll get bumped to the front like me
GetHuman: Let's quantify your experience contacting Delta. On a scale of 1 to 5, how easy is it go get help on a Delta problem?
~hpydelta: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hpydelta: I'd give them a three out of five on communication.
GetHuman: And what about Delta's ability to quickly and effectively address your problem?
~hpydelta: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta customers?
~hpydelta: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Delta sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~hpydelta taken from his Delta customer service problem that occurred on novembre 21º, 2017.

Delta

3.10 of 5 stars | 407 reviews

~hpydelta's Delta Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Delta, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Delta in any way.

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