AT&T Prepaid: i had a representive by the name carrie G she w...

A AT&T Prepaid customer review by GetHuman user ~ampy from November 15th, 2017

Background on ~ampy's case

GetHuman: ~ampy - can you tell our other AT&T Prepaid customers when your case took place?
~ampy: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to AT&T Prepaid, and if so, how?
~ampy: I used the 800-901-9878 number I found for on the GetHuman AT&T Prepaid customer phone number page I was on: AT&T Prepaid Customer Service Phone Number
GetHuman: And which of these common AT&T Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~ampy a list of common AT&T Prepaid problems)
~ampy: "Cancel or change services" was why I was trying to call.

~ampy's review of AT&T Prepaid customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ampy: i had a representive by the name carrie G she was verry helpfull got my number ported and refilled my account it was fast and easy and better then being on the phones waiting period verry happy with this service.thankfull!!!
GetHuman: Let's quantify your experience contacting AT&T Prepaid. On a scale of 1 to 5, how easy is it go get help on a AT&T Prepaid problem?
~ampy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ampy: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Prepaid's ability to quickly and effectively address your problem?
~ampy: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Prepaid customers?
~ampy: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ampy taken from his AT&T Prepaid customer service problem that occurred on November 12th, 2017.

AT&T Prepaid

3.29 of 5 stars | 141 reviews

~ampy's AT&T Prepaid Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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